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Service Credit Plans: how do they work?

This article explains what is a Service Credit Plan and describes all the plans available for each type of Quointelligence Subscription.

About your Service Credit Plan

QuoIntelligence's Service Credit Plan offers a variety of options designed to enhance your organization's security capabilities. These services include tailored analyst services, coaching sessions, takedown services, maturity assessments, readiness exercises, and on-demand intelligence reports. 

You can find all the details on how to request the below add-on services and RFIs via your Service Credits in this dedicated section of the Wiki. 

Screenshot 2024-07-31 alle 16.03.50

To request these add-on services, you will need first to subscribe a Service Credit Plan.

Purchasing Service Credit Plans

Service Credit Plans are typically purchased at the time of subscription alongside your Essential, Practitioner, or Professional license.

However, if you need additional service credits later on, you can buy them at any time by contacting your Customer Success Manager.

You can do so by sending them an email or by requesting an RFI via Mercury

Plan Sizes and Service Credits

The Service Credit Plans are categorized into five sizes:

  • S (Small)
  • M (Medium)
  • L (Large)
  • XL (Extra Large)
  • XXL (Extra Extra Large)

Each plan size provides a different number of total service credits per year:

  • S (Small): 5 Service Credits per year
  • M (Medium): 10 Service Credits per year
  • L (Large): 20 Service Credits per year
  • XL (Extra Large): 30 Service Credits per year
  • XXL (Extra Extra Large): 40 Service Credits per year

Pricing Structure

The pricing structure for each plan is tiered based on the Quointelligence subscription you currently have: Essential, Practitioner, or Professional.

Below you can find our price catalog for Service Credit Plans according to the different Quointelligence subscription.

⚠️ Please note the below prices are intended on top of the subscription price and do not take into consideration account-specific agreements or discounts.

  1. Essential Plan Pricing:

    • S (Small): +4K
    • M (Medium): +8K
    • L (Large): +16K
    • XL (Extra Large): +24K
    • XXL (Extra Extra Large): +32K
  2. Practitioners Plan Pricing:

    • S (Small): Included
    • M (Medium): +8K
    • L (Large): +16K
    • XL (Extra Large): +24K
    • XXL (Extra Extra Large): +32K
  3. Professionals Plan Pricing:

    • S (Small): Included
    • M (Medium): +7K
    • L (Large): +14K
    • XL (Extra Large): +21K
    • XXL (Extra Extra Large): +28K

Choosing the Right Plan

When selecting a Service Credit Plan, consider both the number of service credits you will need annually and the level of service (Essential, Practitioner, Professional) that best aligns with your organization's requirements.

Smaller plans (S or M) are ideal for smaller teams or projects, while larger plans (L, XL, XXL) cater to more extensive needs with increased service credit allocations.

For those seeking essential services Small and Medium Service Credit Plans the most cost-effective. If more specialized services are required, upgrading to L - XL - XXL plans will provide additional support at an incremental cost.

Your dedicated Customer Success Manager will be happy to guide you in designing the Service Credit Plan more in line with your team's Threat Intelligence goals.


Service Credit Expiration

Service Credit Plans run over a year since their subscription, provided your organisation has an active Quointelligence subscription. 

⚠️ Credits not used will expire after one year and cannot be rolled over.